All sales are final including special orders & custom designed dog collars. Returns will not be accepted unless there was an error in packaging (i.e. the wrong items were shipped). Please contact us for any inquires regarding our Return Policy.
Instructions on how to measure properly to determine the correct size collar needed, is explained in every item description. If a customer chooses to ignore the instructions & use their own method, proper sizing of the final product is NOT guaranteed. Measuring from ‘buckle to buckle’ for example does not subtract the measurement when the buckle is closed, nor are all dog collar buckles the same size. Additionally, not all companies size using the same measurement ranges. There are many ways to measure, and for this reason a ‘standard method of measurement’ has been provided to avoid these types of mistakes. If a customer decides to ignore instructions & item information regarding sizing, etc. that is provided in every item description, and the collar constructed does not fit properly; that is a mistake made by the customer and is not eligible for exchange or refund.
Rarely is it agreed upon that a return is in order, but if then all products must be shipped back to us unused and in the original packaging. Orders must be returned within 14 business days after you receive your items. Return shipping is the responsibility of the customer. Custom Design Dog Collars will not reimburse shipping costs.
Cancellations need to be requested within 12 hrs. Pay Pal & Credit Card Processing companies no longer reimburse transaction fees, any cancellations/refunds will have the transaction fee amount deducted from the reimbursement total.